Frequently Asked Questions

  • Please note that this is an evolving page of our website and the answers to more FAQs will be added as they become available.

Plan B - Blended (Remote & Face-to-Face) FAQ

  • 1. Will my student be required to wear a mask for in-person instruction?

  • 2. What if I do not have a mask for my student?

  • 3. Can my student bring his or her own mask to school?

  • 4. What if my student has a medical exemption to wearing a mask?

  • 5. What is the protocol for a person with a hearing loss who relies on lipreading to communicate?

  • 6. Are face shields allowed instead of cloth face coverings?

  • 7. Under Plan A or B, is my student required attend in-person instruction?

  • 8. How do I register my student for Remote Learning?

  • 9. Will my student be able to continue with Remote Learning if North Carolina returns to 100% face-to-face instruction?

  • 10. Are COVID screening questions and temperature checks required daily?

  • 11. What is the process for health screenings for students with special needs?

  • 12. Which symptoms require my child to remain at home?

  • 13. My child had a fever last night, but does not have a fever this morning. May I send my child to school today?

  • 14. What is the protocol if my child’s teacher or classmate tests positive for Covid-19?

  • 15. How will attendance be taken during Plan B?

  • 16. What if my child misses too many days of school due to illness? Will he/she be retained in the same grade for next year?

  • 17. How often will my child's school be sanitized?

  • 18. Will visitors be permitted on campus?

  • 19. How many students will be allowed in a classroom?

  • 20. Will my child have elective courses, Art, Music, Band, Physical Education, CTE etc.?

  • 21. If my student already has a device, does he/she need to use the district loaned device?

  • 22. How do I get a Hotspot?

  • 23. How many students will be allowed on a school bus?

  • 24. Are face coverings required on the bus?

  • 25. How do I opt-out of bus transportation for my child?

  • 26. Will my child be screened before boarding the bus?

  • 27. Will my child be able to eat breakfast and lunch at school?

  • 28. Will my student eat lunch in the cafeteria?

  • 29. Can I get breakfast and lunch on remote learning days?

  • 30. Will my child have recess and be able to play on the playground equipment?

  • 31. Will my child be able to check out books from the media center?

  • 32. Will schools offer Before and AfterSchool Care?

  • 33. Where can I find information on what reopening will look like for my child’s school?

  • 34. I am not receiving notification calls/emails from my school and/or the district. How can I fix this?

Virtual Program FAQ

  • 1. How do I sign up for the Virtual Program?

  • 2. When is the last day to register my child for the virtual program?

  • 3. What will a typical day look like in the Virtual Program?

  • 4. What platform will be used for instruction?

  • 5. What level of support will I be expected to provide for my child during the school day?

  • 6. What courses are offered in the Virtual Program?

  • 7. Who will teach my child if I choose the Virtual Program?

  • 8. Will all courses be offered in the Virtual Program?

  • 9. When will I know my child’s schedule and teacher if I choose the Virtual Program?

  • 10. Due to our schedule, my child may not be able to login at specific times. Will he/she be penalized?

  • 11. Will the Virtual Program operate on the same calendar?

  • 12. If I begin with blended face-to-face instruction, and then decide I would like my child to be fully virtual, will I be able to register?

  • 13. I registered my child for the virtual program and now that I have more information, I would like to remove my child from the program. What should I do?

  • 14. What happens if I change my mind?

  • 15. Will my student be able to continue with the Virtual Program if North Carolina returns to 100% face-to-face instruction?

  • 16. What is the difference between the Virtual Program and Plan C?

  • 17. What is the difference between Blended (Remote & F2F) and Virtual?

  • 18. Can a student enroll in the Virtual Program if the school system opens in Plan C (Fully Online Instruction)?

  • 19. Will my child be provided with the necessary books and learning materials? Is there a supply list for the virtual program?

  • 20. Will the school system provide a device if I need one?

  • 21. Will the school system provide an internet hotspot if I need it?

  • 22. What if I am having difficulty using the device or hotspot provided by my school?

  • 23. Will virtual classrooms allow opportunities for social interaction among peers?

  • 24. Will virtual classrooms allow for building relationships with teachers and peers?

  • 25. Will virtual students have opportunities to learn how to collaborate with others?

  • 26. What will parent/school partnership look like on the virtual platform?

  • 27. What is expected of parents or guardians to ensure their child is participating effectively and appropriately in the Virtual Program?

  • 28. Can Pre-K students participate in the Virtual Program?

  • 29. My child is in the Exceptional Children’s Program; can I enroll them in the Virtual Program?

  • 30. Will my child receive their EC services?

  • 31. Can students with IEPs enroll in the Virtual Program?

  • 32. Who should I contact if I have any questions regarding my child’s IEP?

  • 33. My child is in the reevaluation process. Where will their testing take place?

  • 34. I want my student to engage in virtual learning exclusively next fall. If the school system opens in Plan C, do I still need to enroll my student in the Virtual Program?

  • 35. Will instruction in the virtual program be similar to that from the Spring?

  • 36. Will my student be able to participate in sports or in-person activities while participating in the Virtual Program?

  • 37. What are the time expectations for students to be in front of a computer or other device?

  • 38. Are students who are enrolled in the Dual Language/Splash Dual Immersion program eligible for the Virtual Program?

  • 39. I am not receiving notification calls/emails from my school and/or the district. How can I fix this?

  • 40. Where can I find information on what reopening will look like for my child’s school?

Transportation FAQ

  • 1. Will students be required to socially distance at the bus stop?

  • 2. How many students will be on a bus?

  • 3. How will my student know where to sit on the bus?

  • 4. What time should I report to the bus stop?

  • 5. What if my student is late to the bus stop?

  • 6. What can students expect when getting on the morning bus?

  • 7. What are the expectations while on the bus?

  • 8. Can siblings choose to sit together on the bus?

  • 9. What can a student expect when unloading the bus at school?

  • 10. What will loading the bus at school look like for my student in the afternoon?

  • 11. What if my transportation needs change during the school year?

  • 12. Will Here Comes the Bus be active this school year?

  • 13. How will the buses be cleaned?

  • 14. What if the bus driver or a student on the bus is symptomatic or test positive?

  • 15. Will the bus run each day? How will cohorts be picked up?

  • 16. Will hand sanitizer be allowed on the bus? Are there any modifications to the bus?

  • 17. Will there be more bus routes and stops this year to accommodate the new changes?

  • 18. Can a student who is symptomatic during the day ride the bus in the afternoon?

  • 19. Do the windows on the bus have to stay down during the ride to school and home from school?

  • 20. What is an attestation form?

School Nutrition FAQ

  • 1. If my child was approved for free or reduced meals last school year, will they receive the same status this year?

  • 2. Do I need to complete a new application each year?

  • 3. How do I apply for free and reduced meals?

  • 4. I received a letter saying my child has been approved as Direct Certified, what does it mean?

  • 5. Not all the names of my students were included on the letter, what do I need to do to have them in the free or reduced meals program?

  • 6. I have questions about my P-EBT card, who should I call:

  • 7. My child has an allergy or special diet request. Will that be provided?

  • 8. Will menus be provided online?

  • 9. Will my child be able to choose between entrees for breakfast and lunch?

  • 10. Will my child be able to eat breakfast at school daily?

  • 11. How will the meals be provided to children?

  • 12. If I’m not approved for Free or Reduced meals, do I still need to pay for my child’s lunch?

  • 13. How can I provide payment for my child’s lunch?

  • 14. My child has money left on their account from last year. Is the money still there and can it be used this school year?

  • 15. If my child attended a Community Eligibility Provision (CEP) school, would they still receive free meals?

  • 16. If my child is remote learning, can I still receive a meal from school?

  • 17. Will snacks and ala carte items be available for purchase?

  • 18. What safety and cleaning procedures are being followed to keep my child safe while receiving meals at school?

Custodial Services FAQ

  • 1. Will the cleaning/ sanitizing chemicals be safe around students?

  • 2. Do schools have a Lysol type of product?

  • 3. Are all the cleaning products in the SDS book?

  • 4. What are the kill claims on our product ?

  • 5. What happens if you run out of PPE products?

  • 6. Will my child be provided PPE if he/she does not have it?

  • 7. What can my child expect on the first day?

  • 8. What process will be taken to make sure my child's classroom is safe and sanitized?

  • 9. Will the restrooms be cleaned during the day while students are in school?

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