• Coming Fall 2019!
     Here Comes the Bus


    Johnston County Public Schools will begin using Here Comes the Bus in the 2019-2020 school year! Here Comes the Bus is a school bus tracking app that gives parents real-time bus location information and alerts to get students to the bus stop on time. The app is expected to roll out by the first day of school, August 26.

    The Here Comes the Bus tracking app is free in the App Store and Google Play Store. Simply download the app, create a secure account, add your students and you’re all set! What can it do for you?

    • Show the real-time location of your child’s bus on a map
    • Give scheduled and actual arrival times at home and school for AM, Mid-day, and PM routes
    • Provide push and email alerts when the bus is near or when the bus has been substituted
    • Available in English, Spanish and French

    If you don’t have a smartphone or tablet, don’t worry. You can still reap the benefits of the Here Comes the Bus website on a laptop or desktop computer. 

    Need help? Click here for to reach the Here Comes the Bus support page or email questions to hctb@johnston.k12.nc.us.

Here Comes the Bus FAQ

  • QUESTION: What is my school code?

    ANSWER: 76361 is the school code for all Johnston County students.


    QUESTION:
    Where can I find my child’s Student ID number?

    ANSWER: Your student’s ID number is their PowerSchool number. You will need to contact your child’s school and/or teacher for this number.


    QUESTION:
    I’ve created my account and added my child but I’m still not able to see my child’s stop information. My screen shows “no stops found for student”. What now? 

    Here Comes the Bus

    ANSWER: Your child is not assigned or is partially assigned to a bus route in our TIMS program. Please fill out a TIMS Form to have your child assigned to transportation, which can take up to five days for the TIMS information to be processed and added to Here Comes the Bus. Once your child is assigned, our TIMS program will “communicate” with Synovia overnight and your app should start working the next morning.

    Here Comes the Bus 2

     

    QUESTION: How do I set my radius to receive notifications?

    Here Comes the Bus 3

    ANSWER: Click on the “Notifications” tab, click on “Edit Radius”. Using your mouse, move the gray circle to the area you want to set as your radius. After setting your rasius click "Save". When the bus enters into the radius you set, you will receive a notification that BUS has entered into your set radius (see example below). If you live in a subdivision with multiple streets, it would be best to zoom in on the map and make your gray circle smaller (slide the bar closer to 500 ft). This will allow you to create a more accurate radius.

    Here Comes the Bus 4

    For morning routes, parents have set the radius at a location where they are given ample time to exit the house and be at the designated bus stop on time. (ex: entrance to your subdivision or a couple of bus stops before your child’s).
    For afternoon routes, some parents use the same location as their morning so they can meet the student at the bus stop. Parents of older children set their radius directly on the bus stop so they know when their child(ren) get off the bus.

    * Don’t forget to click “Save” after setting your radius for both morning and afternoon routes. If you have multiple children on one account, you will need to set the radius for each one. If you need assistance, please contact Synovia Support 1-877-796-6842.

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